How do you ask a tender clarification question?
2 min read · Prepared by TenderChecker
Short answer
Send clarification questions through the buyer's stated channel, usually the tender portal, before the clarification deadline. Keep them short, neutral and specific. Answers are normally shared anonymously with all bidders, so do not reveal your solution in the question.
Key points
- ✓Use the portal and respect the clarification deadline
- ✓Answers are usually published to all bidders
- ✓Ask about ambiguity, not for advice on your answer
Good reasons to ask
Conflicting documents, unclear word limits, missing attachments, unclear pricing instructions or a question that could be read two ways.
Read everyone else's questions
The clarification log often contains changes that affect your answer. Check it again shortly before you submit.
Common mistakes that lose marks
- Asking after the clarification deadline
- Phoning or emailing individuals instead of using the portal
- Wording questions that give away your strategy
Quick self-check before you submit
- ☐ Clarification deadline noted
- ☐ Questions phrased neutrally
- ☐ Final clarification log reviewed before submission
Key terms on this page
- Clarification question
- A question a bidder sends to the buyer during the tender period to resolve something unclear. Answers are normally shared with all bidders, so check the clarification log before you submit.
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More questions
General guidance only, not legal advice. Always follow the buyer's own tender documents.