Method statements · Maintenance
Property maintenance tender: answering emergency, urgent and routine repair response times
Prepared by TenderChecker. Last reviewed 4 October 2026. General guidance only — every buyer's own instructions and criteria take priority.
Short answer
For each priority the buyer defines, explain how the job reaches an operative and what resourcing makes the timescale achievable.
Include out-of-hours cover and how first-time fix and performance are reported.
What the buyer might be asking
- How will each response time be met?
- What out-of-hours cover exists?
- How is performance reported?
Worked example (fictional)
Everything in this example — company, people and numbers — is invented for illustration.
Example question: Explain how you will meet the emergency, urgent and routine repair response times. (Max 600 words)
Fictional context: Fictional bidder: Keystone Property Maintenance Ltd. Supplied fictional notes: on-call rota of two operatives; vans stocked with common parts; jobs dispatched by app.
Weak draft (fictional)
We always respond quickly to repairs and our team is available 24/7.
What the draft misses
- No link to each priority's timescale.
- '24/7' unexplained.
A better version (using only the fictional facts above)
Jobs are dispatched through our app. Emergency repairs out of hours are covered by an on-call rota of two operatives [insert travel area and how timescale is met]. Vans carry common parts [insert examples] to support first-time fixes. [Insert approach for urgent and routine priorities.] Performance is reported [insert frequency].
Bracketed text marks facts the bidder still needs to supply. Never fill these with invented figures.
Evidence checklist
- ☐ Process per priority
- ☐ Out-of-hours rota
- ☐ Van stock
- ☐ Reporting
Common mistakes
- One answer for all priorities
- Unsupported '24/7'